Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of printmytrack.com and any order you place with PrintMyTrack. By using the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site or services.

2. Who we are

The seller is Obdam en Kuipers VOF(Chamber of Commerce / KvK 42192854). PrintMyTrack is a trading name ofObdam en Kuipers VOF. Orders placed on this website are contracts with Obdam en Kuipers VOF.

Studio address: Wijde Wade 4, 3439 NP Nieuwegein, Netherlands
Email:info@printmytrack.com

3. Products

We produce custom 3D-printed elevation reliefs (15×15, 20×20, or 25×25 cm) from customer-supplied GPX track files, printed in PLA filament using our studio colour palette. Product images on the site are illustrative. The final object is generated from your uploaded track and terrain data; colour placement varies with the route.

We do not currently offer a self-serve 3D preview before printing. We review each GPX in the studio before production. If something looks unusable (for example an empty track or missing elevation), we will contact you at the email on your order.

4. Orders & payment

Orders are placed through our website and paid via Stripe Checkout. An order is accepted when payment succeeds. Prices are shown in euros and include 21% VAT (BTW). Shipping is shown separately at checkout, unless we state otherwise.

Production typically begins after payment clears. Early-bird or promotional pricing applies only while those offers are shown on the site.

5. GPX files & intellectual property

You confirm that you have the right to upload the GPX file and that doing so does not infringe third-party rights. You grant PrintMyTrack a limited licence to store and use the file solely to fulfil your order, provide support, and operate related studio workflows. GPX files are kept private to your order and our fulfilment process.

We need a single activity .gpx with usable elevation data. If we cannot build a suitable relief from your file, we will email you before printing and ask for a replacement export. If we still cannot proceed, we will refund the product price; shipping may still apply if the order has already been packed for dispatch.

PrintMyTrack retains all rights in our designs, website, branding, and production methods. You retain your rights in your track data, subject to the licence above.

6. Shipping

Production takes us approximately 2-3 business days before dispatch. We ship worldwide from the Netherlands (studio in the Utrecht region) using flat-rate carrier shipping as shown at checkout (currently DHL). Delivery times vary by destination.

Import duties, customs fees, and local taxes outside the Netherlands (if any) are the customer’s responsibility unless mandatory law says otherwise.

7. Cancellation & withdrawal

Each relief is made to your specifications from your GPX and is a custom-made product. Under EU consumer rules, the right of withdrawal (herroepingsrecht) does not apply to goods made to the consumer’s specifications or clearly personalised, once production has started in line with your order.

If you need to change an address or cancel before we start production, email us as soon as possible. We will help where we reasonably can; once printing has begun, change-of-mind cancellations are generally not available.

8. Defects, damage & returns

Each relief is custom-made from your GPX. We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, colour preference after production, or similar reasons.

The only exception is when the product is seriously damaged or defective and that is our fault (for example a clear production error in our studio, or damage that occurred because of how we packed the parcel). In that case, emailinfo@printmytrack.comwith your order number and clear photos within 7 days of delivery. We will repair or reprint (or otherwise make it right) as appropriate. Carrier mishandling after a properly packed dispatch may still be handled case by case with photo evidence.

Your mandatory statutory rights for defective goods under Dutch and EU consumer law remain unaffected.

9. Acceptable use

You may not misuse the site (including attempting to disrupt services, upload malware, scrape the site in an abusive way, or submit unlawful content). We may refuse or cancel orders that appear fraudulent or that we cannot fulfil.

10. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the fullest extent permitted by law for business customers (and for consumers only where allowed), PrintMyTrack is not liable for indirect or consequential loss (such as lost profits or data), and our total liability arising from any order is limited to the amount you paid for that order.

11. Privacy

How we handle personal data is described in ourPrivacy Policy.

12. Governing law

These Terms are governed by the laws of the Netherlands. Courts in the Netherlands have jurisdiction, without prejudice to mandatory consumer protections that apply where you live (including the right of consumers in the EU/EEA to bring proceedings in their home courts in certain cases).

13. Changes

We may update these Terms from time to time. The version published on this page when you place an order applies to that order. The “last updated” date at the top will change when we revise the Terms.

14. Contact

Obdam en Kuipers VOF trading as PrintMyTrack · KvK 42192854 · Wijde Wade 4, 3439 NP Nieuwegein, Netherlands ·info@printmytrack.com