FAQ
Common questions.
Shipping, materials, colors, GPX formats, and more.
What file do I need?+
A .gpx track file from an activity you recorded (Strava, Garmin, Komoot, AllTrails, and similar apps all work). Use our GPX guide if you need help exporting. We do not accept screenshots, PDFs, or share links.
What size and material is the map?+
Three sizes in PLA with up to six signature colors: Standard 15×15 cm (early-bird €34.99), Large 20×20 cm (€90), Extra Large 25×25 cm (€115). Ready to order? Create your map.
Can I choose a single color?+
Not at the moment. Each relief uses our full six-color signature palette for a consistent, high-quality look.
How long does production and shipping take?+
Production takes us 2-3 days. We then ship worldwide from Utrecht, Netherlands with flat-rate DHL shipping (€8.00 per order). Delivery time depends on destination.
Can I gift this?+
Yes - many orders are gifts. If you don’t have the GPX track file yet, use our export guide or set a “remind me after race day” note so you order when the file is ready.
Do you offer bulk or event editions?+
Yes. Event organizers and clubs can request volume pricing for course-based keepsakes and participant editions. See our event & volume programmes page.
What does it cost?+
Early-bird Standard €34.99, Large €90, Extra Large €115 — all incl. VAT (21% BTW), plus €8.00 flat DHL shipping. Ready to order? Create your map.
Where are you based?+
PrintMyTrack is operated by Obdam en Kuipers VOF (KvK 42192854) in Utrecht, Netherlands. Studio address: Wijde Wade 4, 3439 NP Nieuwegein. Email: info@printmytrack.com.
What is your returns policy?+
Each relief is custom-made from your GPX, so the statutory right of withdrawal (herroepingsrecht) does not apply once production has started. We do not accept returns for change of mind. The only exception is when the product is seriously damaged or defective and that is our fault: email info@printmytrack.com with photos within 7 days of delivery and we will repair or reprint. Full details are in our Terms of Service.
What if my GPX file is wrong or unusable?+
We need a single activity .gpx with usable elevation data. If we cannot build a good relief from your file, we will email you before printing and ask for a replacement export. If we cannot proceed after that, we will refund the product (shipping may still apply if already packed).
Do I get a preview before you print?+
Yes. After you upload your GPX on the order page, you get a 3D preview of your relief before checkout. We also review each file in the studio before printing. If something looks off (empty track, missing elevation), we will contact you at the email on your order.