Privacy Policy

1. Who we are

Obdam en Kuipers VOF (“we”, “us”), trading as PrintMyTrack, operates printmytrack.com and sells custom 3D-printed elevation reliefs. Chamber of Commerce (KvK): 42192854.

Studio address: Wijde Wade 4, 3439 NP Nieuwegein, Netherlands
Email:info@printmytrack.com

For privacy questions or to exercise your rights, email us at the address above. We are the controller of personal data processed through this website and our order process.

2. Data we collect

Depending on how you use the site, we may process:

• Orders: name, email, phone (optional), shipping address, quantity, order notes, marketing preference, payment status, and amounts paid.
• GPX files: the track file you upload so we can design and print your relief. Files are stored in our cloud storage and linked to your order.
• Payment data: processed by Stripe. We receive payment confirmation and related identifiers; we do not store full card numbers on our servers.
• Race-day reminders: email, target date, and optional note.
• Events & clubs / bulk enquiries: name, email, organisation (optional), event details, quantity interest, and your message.
• Support & contact: whatever you send us by email or form.
• Technical data: standard server and hosting logs (such as IP address, browser type, and request timing) needed to run and secure the site. We may also use a service worker to cache site assets for performance and offline fallback.
• Analytics: aggregated site-usage metrics via Plausible (for example pages viewed and referrers). Plausible is designed not to use cookies or collect personal data for advertising profiles.
• Advertising measurement (only with consent): if you accept marketing cookies, the Meta Pixel may process data such as pages viewed, device and browser identifiers, and approximate location, so we can measure Meta ad performance and improve our campaigns.

3. Why we use your data (purposes & legal bases)

• Fulfil orders and produce your relief (including using your GPX): contract performance.
• Payment, shipping, and customer support: contract performance and legitimate interests in running the business.
• Accounting and legal obligations: legal obligation.
• Race-day reminders and bulk enquiry follow-up: contract / pre-contractual steps, or our legitimate interest in responding to requests you made.
• Occasional product updates: only if you opt in (consent). You can withdraw consent at any time by emailing us.
• Security, fraud prevention, and service improvement: legitimate interests.
• Understand how the website is used (privacy-friendly analytics via Plausible): legitimate interests in improving the site and measuring traffic.
• Measure and improve Meta advertising via the Meta Pixel: only with your consent. You can withdraw consent at any time (see Cookies below).

4. Sharing & processors

We do not sell your personal data. We share data with service providers only as needed to run PrintMyTrack, including:

• Stripe: payments and checkout
• Supabase: database and GPX file storage
• Resend: transactional email (order confirmation, shipping updates, studio notifications)
• ClickUp: internal fulfilment tasking (order details, address, GPX link)
• Vercel: website hosting
• Plausible Analytics: privacy-friendly website analytics (EU-hosted)
• Meta Platforms Ireland Ltd. (Meta Pixel): advertising measurement and ad delivery optimisation, only if you accept marketing cookies. Meta may act as an independent controller for some of this processing under its own terms.
• DHL (or similar carriers): shipping and delivery

These providers act as processors or independent controllers as applicable under their own terms. We may also disclose data if required by law or to protect our rights.

5. GPX files

Your GPX is used only to fulfil and support your order (design, print, quality checks, and related support). We do not sell track data or use it for advertising.

Uploaded files are stored securely in our cloud storage and are accessible only to authorised studio tools and fulfilment systems needed to complete your order. Do not upload files you are not entitled to share.

6. International transfers

Some providers may process data outside the European Economic Area (for example in the United States). Where that happens, we rely on appropriate safeguards offered by those providers (such as Standard Contractual Clauses) and their GDPR compliance programmes.

7. Retention

• Orders, invoices, and shipping records: kept as required for accounting and legal obligations (typically up to 7 years in the Netherlands).
• GPX and production files: kept while needed to fulfil, ship, and support your order; then deleted or anonymised when no longer required.
• Reminders: until we have sent the reminder (or you ask us to delete them), then removed within a reasonable period.
• Bulk enquiries: for as long as needed to handle your request and related follow-up.
• Marketing preferences: until you withdraw consent or we stop the list.
• Technical logs: for a short operational period unless needed longer for security investigations.
• Analytics: kept in aggregated form in Plausible according to our Plausible plan settings; not used to build advertising profiles.
• Marketing consent choice: stored in your browser (local storage) until you change it or clear site data.
• Meta Pixel event data: retained by Meta according to Meta’s policies for advertising measurement.

8. Your rights

Under the GDPR (and similar laws where they apply), you may have the right to access, correct, delete, or restrict processing of your personal data; to object to certain processing; to data portability; and to withdraw marketing consent at any time. Emailinfo@printmytrack.comto exercise these rights. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another supervisory authority where you live or work.

9. Cookies & similar technologies

We use technologies needed for the site and checkout to function (for example session/security behaviour on our host, Stripe Checkout on Stripe’s domain, and a service worker that caches our own assets for performance).

We use Plausible Analytics to measure site traffic (such as page views and referrers). Plausible does not use cookies or collect personal data for advertising, and we do not use it for cross-site tracking.

With your consent, we also use the Meta Pixel to measure visits from Meta ads (Facebook / Instagram) and help us understand which ads work. The Pixel is not loaded until you click Accept on our cookie banner. If you Reject, the Pixel does not run.

Your choice is stored in your browser as pmt_marketing_consent. To withdraw consent later: clear this site’s data in your browser settings (which resets the banner), or emailinfo@printmytrack.comand we will help you. You can also use Meta’s own ad preferences / opt-out tools where available.

10. Children

Our services are aimed at adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.

11. Changes

We may update this policy from time to time. The “last updated” date at the top will change when we do. Material changes will be reflected on this page.